GDPR statement

FANDEMiQ Ltd is registered in England and Wales. Company number: 17177298. Registered Office: Totnes, Devon, TQ9 5HR. We operate the FANDEMiQ engagement intelligence platform, which enables brands, rights holders, and event organisers to capture and act on audience data through consent-based fan engagement experiences. For the purposes of UK GDPR, FANDEMiQ Ltd is the data controller for data collected through our corporate website and platform administration. When operating engagement experiences on behalf of our clients, we act as a data processor and our clients are the data controllers.

We process personal data only where we have a lawful basis to do so under UK GDPR. The lawful bases we rely on include: • Consent — where you have given clear, freely-given consent for a specific purpose (for example, participating in a fan engagement experience or signing up for communications). • Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights (for example, operating and improving our platform). • Contractual necessity — where processing is necessary to perform a contract with you or take pre-contractual steps at your request. • Legal obligation — where we are required to process data to comply with UK law.

As a data subject, you have the following rights: • Right of access — you may request a copy of the personal data we hold about you. • Right to rectification — you may ask us to correct inaccurate or incomplete data. • Right to erasure — you may ask us to delete your personal data in certain circumstances ("the right to be forgotten"). • Right to restriction — you may ask us to restrict how we process your data while a dispute is resolved. • Right to data portability — you may ask us to provide your data in a structured, machine-readable format. • Right to object — you may object to processing based on legitimate interests or for direct marketing purposes. • Rights related to automated decision-making — you have the right not to be subject to decisions made solely by automated processing that have a significant effect on you. To exercise any of these rights, please contact us at hello@fandemiq.net. We will respond within one calendar month.

Our primary infrastructure is hosted within the United Kingdom and European Economic Area. Where personal data is transferred outside the UK or EEA — for example, to third-party service providers — we ensure appropriate safeguards are in place, including reliance on adequacy decisions, Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), or other valid transfer mechanisms under UK GDPR.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our retention periods are set out in our Privacy Policy. At the end of the applicable retention period, data is securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction. These include encryption in transit and at rest, role-based access controls, regular security assessments, and incident response procedures. Our platform is designed with privacy by design and by default in accordance with UK GDPR requirements.

Where we engage third-party organisations to process personal data on our behalf (for example, cloud hosting providers or email delivery services), we ensure they are bound by Data Processing Agreements that require them to process data only on our instructions and in accordance with UK GDPR.

For any data protection queries, to exercise your rights, or to raise a concern, please contact us at hello@fandemiq.net or write to FANDEMiQ Ltd, Registered Office: Totnes, Devon, TQ9 5HR. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.