FANDEMiQ Ltd ("FANDEMiQ", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our platform and services.
Information we collect
We collect information you provide directly (name, email, company details when you register or contact us), data generated through engagement experiences (predictions, quiz answers, poll responses, interaction timestamps), and technical data (browser type, device information, IP address, pages visited). All engagement data is captured with explicit consent through our platform's consent management system.
How we use your information
We use your data to provide and improve our platform services, generate audience intelligence and analytics for our clients, personalise your engagement experiences, communicate with you about our services, and comply with legal obligations. We process data on the lawful bases of consent, legitimate interest, and contractual necessity.
Data sharing and disclosure
We share aggregated, anonymised analytics with our clients who deploy engagement experiences through our platform. We do not sell your personal data to third parties. We may share data with service providers who assist in operating our platform (hosting, analytics, email delivery) under strict data processing agreements. We may disclose data when required by law or to protect our legal rights.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Engagement data is retained for the duration of the relevant campaign plus 24 months for analytics purposes. Account data is retained for the duration of your relationship with us plus 12 months. You may request earlier deletion at any time.
Your rights
Under UK GDPR and applicable data protection legislation, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, data portability, and withdraw consent at any time. To exercise these rights, contact us at privacy@fandemiq.com.
Cookies and tracking
Our platform uses essential cookies required for functionality and optional analytics cookies to understand how our services are used. We do not use third-party advertising cookies. Our engagement experiences are designed to capture first-party data without reliance on browser cookies. You can manage your cookie preferences through the cookie banner displayed on first visit.
International data transfers
Our primary infrastructure is hosted within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place including Standard Contractual Clauses approved by the UK Information Commissioner's Office.
Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, regular security assessments, and incident response procedures. Our platform is designed with privacy by design and by default principles.
Changes to this policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. The "last updated" date at the top of this policy indicates when it was most recently revised.
Contact us
If you have questions about this privacy policy or our data practices, please contact us at hello@fandemiq.net or write to FANDEMiQ Ltd, Registered Office: Totnes, Devon, TQ9 5HR. Company number 17177298.