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Example: FQ Sports

Your own web address and email on FANDEMiQ

We’ll move your fan app and fan emails onto your own brand. FANDEMiQ does the setup. From you we need a few decisions, two DNS records added by your IT team, and either a sending account on your mail server or a few more DNS records so we can send from your domain.

Personalise this guide

Enter the client’s website and every address below changes to theirs. Then copy the link to send it.

Fan app web address

fans.fqsports.app

Where fans take part and upload, usually from a QR code. Replaces the FANDEMiQ link.

Fan emails come from

fans@fqsports.app

Sent through your own mail server, under your name.

How fan emails are sent

Either works, and fans see your address both ways. Pick one and the rest of this page follows it.

Through your own mail serverChosenFan emails leave from your own systems.
  • Your IT team gives us a sending account on your mail server.
  • Its sending limits need to cover a full stadium.
  • If your server refuses an email, the fan waits until it is fixed.
We send them for you, from your domainFan emails come from your address, sent by FANDEMiQ.
  • Your IT team adds a few extra DNS records. No account or password.
  • No sending limits on your side, however busy the event.
  • If the records ever break, fans still get their email, from our address.
Show this option

What we need from you

Please send us everything below. Rows marked IT come from your IT team. Until each part is live, fans keep using your current link and emails keep coming from FANDEMiQ, so nothing stops in the meantime.

WhatExampleNotes
Fan app web addressfans.fqsports.appThe page fans open on their phone, usually from a QR code, to take part and upload their photos and videos. A new name under your website, not your main address itself. Choose one you are happy to print on QR codes.
Address fan emails come fromfans@fqsports.appMust be an address your mail server is allowed to send as.
Sender name fans seeFQ SportsCan differ per event, for example a sponsor activation.
Reply addresssupporters@fqsports.appWhere fans’ replies go. Can differ per event.
Mail server nameITsmtp.fqsports.appThe server we send through.
PortIT587Must accept STARTTLS on 587. Port 465 (“SSL on connect”) isn’t supported.
Sending accountITfans-sender@fqsports.appUsername and password, sent to us securely, never by plain email. A dedicated account is best.
IT contactName and emailFor the DNS step and any test issues.

What we’ll set up

Once we have your details, the only thing left on your side is adding two DNS records.

  1. We register your web address

    FANDEMiQ

    We add it to the platform and send your IT contact the two DNS records it needs.

  2. Your IT team adds two DNS records

    Your IT team

    Exactly as we send them. The values are generated when we register the address.

    TypeHostValuePurpose
    CNAMEfans.fqsports.appA FANDEMiQ address we send youSends fans to your app
    TXT_dnsauth.fans.fqsports.appA code we send youProves the address is yours
    • Many DNS tools want only the first part in the Host field: fans and _dnsauth.fans.
    • If your DNS is behind Cloudflare, set the CNAME to DNS only (not proxied).
    • Keep both records for as long as you use the address. The certificate renews from them.

  3. We confirm the address is live

    FANDEMiQ

    The https certificate is issued and renewed automatically.

  4. We connect your mail server

    FANDEMiQ

    Using the sending account, then we set your sender name, reply address and email wording on each event.

  5. We test it with you

    FANDEMiQYou

    Before the first event that uses it. See Testing together, below.

Once it’s live

The links in fans’ emails (FanMoments, FanWalls, stories) also use your web address. Your current FANDEMiQ link keeps working, so anything already printed still reaches fans.

Before IT sends the mail server details

Fan emails will leave through your server, so please check three things first.

Volume

Every fan who takes part gets at least one email, often within minutes of full time. The sending account’s hourly and daily limits need to cover a full stadium.

Login method

We log in with a username and password over SMTP. Some Microsoft 365 setups switch that off. If your mail is on Microsoft 365, please tell us before setting the account up.

Keeping it working

If your server refuses an email, it isn’t sent from FANDEMiQ instead. A locked account, an expired password or a hit rate limit means fans wait for their content until it’s fixed, so please tell us before changing the account.

If any of these is a problem, we can send fan emails for you from your domain instead. That needs a few more DNS records from IT but no sending account, and has no volume limit on your side. Show that option

Testing together

At least a week before the first event, someone on your team takes part on a phone using mobile data, not office wifi, and confirms three things.

  • The app opens at your web address with a padlock.
  • The email arrives from your address, under your sender name, in the inbox rather than spam.
  • The link in the email opens on your web address.

If the email doesn’t arrive, we’ll give your IT team the exact time of the test so they can check the server’s logs.

Questions before you start?

Ask your FANDEMiQ contact, or talk to us here.

Start a conversationAccount setup
Your own web address and email